Key To Cleanliness Cleaning Services does NOT guarantee the removal of stains such as rust, mildew, or others caused by hard water build-up or lack of maintenance.

You may cancel or change your appointment up to 24 hours before the date of your service date without being charged 50% of their full-service price. Appointments canceled less than 24 hours in advance of the service date will be charged at 50% of their full-service price.

All areas are expected to be free of clutter.

Fireplaces must be unused for 72 hours before cleaning.

Clients are required to inform Key To Cleanliness of items or surfaces needing special care.

We are NOT responsible for damage due to fault and/or improper installation of any item.

We are NOT responsible for any harm caused to animals or people due to our cleaning supplies, we can use supplies provided if needed.

If special care while cleaning is required it is the Clients responsibility to inform Key To Cleanliness Cleaning Services

All dogs or other pets should be put away during cleanings, we are NOT responsible for their care if you leave them out

All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm.

Furniture on wood floors is assumed to have proper protection.

All important items should be put away during cleanings to prevent any possible accidents

All Clients have 24 hours to contact Key To Cleanliness Cleaning Services with any issues or complaints, after 24 hours all clients accept that we are not held accountable.

We do not offer refunds but do guarantee that we can come back and correct any errors caused by cleaners hired by Key To Cleanliness Cleaning Services.

We cannot guarantee cleanings to be finished by a certain time it depends on the scope of the work if any clients need the cleaners to be finished by a specific time it is the client’s responsibility to inform the company before the cleaning begins.

Payment is due day of service, Key To Cleanliness Cleaning Services only accepts card payment methods from our clients, and a card is required on our booking form to hold the spot in question. Without a card on file, the spot is not considered reserved.

NOTICE

We only clean windows and blinds and other surfaces that can be reached with a 3-step ladder. If you have a high ceiling fan you must inform Key To Cleanliness before your cleaning service date.

For safety, no other jobs should be done while we are cleaning.

The presence of other workers or excess of people in the house might cause the estimate to be inaccurate.

Having other work done in a house while our teams are working might affect the cost and time needed to complete the cleaning to your satisfaction.

No heavy furniture will be moved.

Prices are subject to change if surfaces are excessively dirty and cause cleaners to spend an excess amount of time on areas. Cleaners will not clean areas covered in hazardous material.

If you request the inside of your refrigerator to be cleaned note that there is a risk of cross-contamination, our cleaning team is aware of this risk and to limit the chances of this happening our cleaning team changes their gloves throughout the process of cleaning your refrigerator.